Working hours: Monday–Friday, 09:00–19:00 +359 878 566 537 office@omegals.bg
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Terms and conditions

The general rules apply to every course at Omega Language School. Where in-person and online training differ, the conditions are shown side by side.

In-person training

In the school's classrooms — 29 Vitosha Blvd., Sofia

Online training

In a virtual classroom — individually with a subscription or in a group

Shared rules for all forms of training

These conditions apply equally to in-person and online training.

General provisions and basic terms

These General Terms govern the relationship between Omega Language School and the users of its foreign-language training services — in person and online. The service is provided by Omega Language School and is addressed to the respective user/client.

A "Student (Client)" is any natural person studying a foreign language at Omega Language School. A "Parent" is the parent or guardian of a student under 18. "Enrolment (registration)" includes familiarisation with the General Terms, completing a registration card, and paying a fee. The fee paid at enrolment may be the full price of the course or 50% of it, with the remainder due on the day the course starts. Enrolment is considered complete once the course has been paid.

Fees and payment

Course fees and the cost of learning materials are listed in the price list published on the website and in the school's offices. The fee may be paid at once or in two instalments — the first at enrolment and the second by the course start date.

Payment is made by bank transfer or on site at the office: 29 Vitosha Blvd., Sofia. Invoice details are provided at enrolment and cannot be changed within the same course. The school reserves the right to change fees and the cost of learning materials unilaterally, but not during a course that has already started.

Termination of training by the school

The school may terminate a student's training, without owing a refund, in case of behaviour that disrupts the normal teaching and working process — systematic last-minute requests to change an agreed schedule, disrespect towards teachers, the administration, or other students, damaging the school's reputation with false claims or offensive language; in case of delayed or missed payment of an instalment within the stated deadlines; and when a package of individual lessons has not been used within 6 calendar months.

The school reserves the right to cancel a course of 60 or 100 teaching hours if not enough students have enrolled by the announced start date. In that case an alternative is offered: a later start date; a course with fewer hours for a group of 3, 4, or 5 people; or a full refund of the fee. Only when a course is cancelled are the fee and the cost of the textbooks refunded in full, provided the textbooks are returned in the condition in which they were received.

Certificate and next course

A certificate for a successfully completed language level is issued to a student who has requested one and whose results cover 75% of the final exam/test. The certificate is issued within 10 working days in electronic format; a duplicate is issued for 20% of the course price.

The programme for the next level is determined by the results achieved during the course and on the final exam. After an unsuccessful final test, the student may retake it up to 1 month after the end of the course, for a fee.

Personal data and recording

Omega Language School is a personal-data controller registered under the Personal Data Protection Act. The data of the student and their parents/guardians are provided voluntarily at enrolment and when a certificate is issued, and are processed in accordance with the Personal Data Protection Act. The school may record the learning process and use the materials to present its work.

Suggestions, complaints, and entry into force

Suggestions, complaints, and requests are submitted to office@omegals.bg and are reviewed by the Manager no later than one month after they are received.

Before enrolling, the student reads and agrees to the General Terms. They are approved by order of the Manager of Omega Language School, are publicly available in every office and on the website, and apply to all new and current clients as of 20 July 2020. Clients are informed of changes in due time.

Where the two forms differ

Review the conditions for your form of training.

Enrolling in a course

In-person training
  • A registration card is completed at the office; the fee is paid within the announced deadlines or until the available places are filled.
  • New students must take an entry placement test; no test is required for the first level.
  • Students under 18 must be accompanied by a parent/guardian.
Online training
  • A course is requested on +359 878 566 537 / 02 423 21 21, at office@omegals.bg, or via the "Apply for a course" button on the website.
  • The registration card is received and returned by email; payment is made against an invoice.
  • The placement test is recommended and free. Students under 18 are enrolled by a parent/guardian.

Interruption and refunds

In both forms: the fee is not refunded when the student interrupts the training unilaterally. In exceptional circumstances the Manager may approve transferring part of the fee upon a written request to office@omegals.bg, with a 10% administrative fee on the amount paid.

In-person training
  • The place in the group is kept for the whole period; after the first three sessions it cannot be taken by a new student.
  • Requests for a transfer or a refund are submitted in person, within one week of the reason arising.
  • After longer absences the student may be invited to additional paid individual lessons — mandatory for admission to the final test after more absences than allowed.
Online training
  • Individual training uses a subscription plan of 1, 3, or 6 months — with a minimum of 10, 24, or 48 teaching hours respectively.
  • Group training follows a fixed schedule announced on the website in advance.
  • A fee transfer is calculated from the value of the remaining subscription.

Schedule and absences

In both forms: a teaching hour is 40 minutes. The school observes the official national holidays and announces schedule changes in due time. In extraordinary circumstances in-person training may move online with the number of teaching hours preserved.

In-person training
  • The group schedule is prepared before the course starts and does not follow the students' personal calendars.
  • Absences of up to 25% of the hours are allowed for the student to be admitted to the final test.
  • Validity of individual lesson packages: 20 hours — 2 months; 40 hours — 4 months; 60 hours — 5 months.
Online training
  • Individual: lessons Monday to Friday between 9:00 and 19:00, Saturday and Sunday between 10:00 and 14:00; cancellation until 15:00 on the previous day, for up to 20% of the booked lessons.
  • Group: sessions of 3 teaching hours on a fixed schedule, in a group of up to 10 people; at least 70% attendance for admission to the certificate exam.
  • Absences are reported in advance on 02 423 21 21, +359 878 566 537, or office@omegals.bg.

Learning materials and platform

In-person training
  • Groups use only the approved course systems; for individual training the materials are agreed in advance.
  • Learning materials paid by bank transfer are collected against a copy of the payment order.
Online training
  • Platform access is continuous within the enrolled course and ends when the subscription expires or the level is completed.
  • The school does not commit to keeping an archive of recordings of all sessions.

Questions about the terms?

Write to us at office@omegals.bg or contact us for clarification about a specific programme or process.

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